Refund policy

RETURN & REFUND POLICY

At Detail Lane, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Return Window
Return requests must be submitted within 30 days from the date of delivery.

Return Eligibility
To qualify for a return:

  • The item must be unused, unworn, and unwashed

  • The item must be in original condition

  • Original packaging must be included

  • All tags, labels, and accessories must remain attached

We do not accept returns for:

  • Used, worn, or damaged items

  • Products damaged due to improper use

  • Items returned without original packaging

  • Final sale or clearance items

How to Request a Return
To initiate a return, please contact our support team via email and provide:

  • Full name used at checkout

  • Order number

  • Reason for return

  • Clear photos (required if the item is defective, damaged, or incorrect)

Return instructions and the designated return address will be provided once your request has been reviewed and approved.

Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or defective. We strongly recommend using a trackable shipping service. Detail Lane is not responsible for lost return shipments.

Refund Process
Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refund processing may take 5–10 business days depending on your bank or payment provider

Non-Refundable Charges

  • Original shipping fees

  • Customs duties and import taxes